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Sauna Warranty & Return Policy

JNH Lifestyles Sauna Return Policy

Here at BathVault.com, we offer a 30 Day return policy on our saunas from JNH Lifestyles, there are no catches. All we ask is that you send the items back to the address we provide in the original packaging, and make sure that the merchandise is in the same condition.

  • You have 30 days from reception of the product to return it.
  • All products being returned must be in new, undamaged, un-opened box condition due to the nature of our products. This includes any packaging with all manuals and other included items to quality for a refund or exchange. Any damages or signs of usage of the product will void this return policy and items will be charged in full.
  • We undertake to then exchange or reimburse you the price of all the products excluding both ways shipping cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

JNH Lifestyles Sauna Warranty Information

JNH Lifestyles warrants the saunas to be free of defects in material and workmanship.

JNH Lifestyles provides warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This expansion may result in minor cracks, which is considered normal and not covered under warranty. Overtime the sauna wood may darken and/or change color tones. These color changes are considered normal aging and are not covered under the warranty.

This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of ownership. It does not extend to use or installation for commercial or institutional purpose.

The sauna must be installed within one year of purchased date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of your sauna. This warranty is void if the sauna has been altered, misused, or abused. Such instances shall include operation or maintenance of the sauna different from the published instructions. The warranty extends only to the manufacturing defects and does not cover any damages resulting from mishandling of the product by the owner.

JNH Lifestyles will not be responsible for labour incurred by its authorized service agents per pre-established takes in removing, inspecting and reinstalling the warranty parts. JNH Lifestyles will not cover any labor costs attributable to disassembly and reassembly of the unit. JNH Lifestyles will not be responsible for labor costs of the routine maintenance, adjustments or alterations to the calibration of the electrical devices.

Any parts claimed to be defective must be shipped freight prepaid, to JNH Lifestyles and the repaired or replaced product will be returned to the sender freight collect. When sent to JNH Lifestyles, the product must be accompanied by the sales receipt or other proof of purchase date, as well as the sender's name, mailing address (no PO BOX), daytime telephone number and any other information relating to the sender's claim. This warranty applies to products produced after Aug 23, 2016.

JNH Lifestyles and manufacturer shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall JNH Lifestyles and manufacturer or any of its representatives be held liable for injury to any persons or damages to any properties.

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all wood.  

VIVO COLLECTION, WE OFFER:

Residential Use

  • 2 Year on control and electrical components.
  • 2 Year on wood structure.
  • 2 Year on heaters.

Commercial Use

  • N/A

JOYOUS AND FREEDOM COLLECTION, WE OFFER:

Residential Use

  • 5 Year on control and electrical components.
  • 5 Year on wood structure.
  • 5 Year on heaters.

Commercial Use

  • N/A

ENSI COLLECTION, WE OFFER: 

Residential Use

  • 5 Year on control and electrical components.
  • 5 Year on wood structure.
  • 10 Years on heaters.

Commercial Use

  • 3 Year on control and electrical components.
  • 3 Year on wood structure.
  • 5 Year on heaters.