Money Back Guarantee and Exchange Policy
At BathVault, we pride ourselves on selling the best infrared saunas and bathroom furniture on the market.
You may return an item for a full refund within 15 days* of delivery. If you’d like to return an item, please notify us via email at firstname.lastname@example.org. Item must be in like-new condition and in original packaging.
We will send you back a return authorization form to include with your package. After that, just send the product back to us and we’ll issue a credit within 24-48 hours once the item is received.
Please note that return shipping costs will be deducted from your total refund amount unless the item is being exchanged. In rare cases, a manufacturer's restocking fee may apply. Items must be in new condition and in the original packaging to qualify for the 30-day money back guarantee.
If your item arrived damaged or defective, we will issue a prompt replacement. Please carefully read ALL Shipping Confirmation emails we send to ensure all packages are received properly and damages are noted so we can expedite your replacement. Also, please see the “What if my product is damaged” instructions below.
*For Legion Furniture products, returns may be made within 7 days of receiving the product. For IBMirror/Paris Mirror products, returns may be made within 14 days of receiving the product.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an immediate replacement.