As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
In stock orders ship within 1-3 business days from the date of your order and will be delivered in 1-6 business days after shipment. Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Large items, such as saunas and tubs, ship via freight and require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should REFUSE the package, and make note of it on the delivery receipt. If your item(s) do arrived damaged, please contact us immediately and send photos to email@example.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition. However, there are some brands that have some exceptions:
Legion Furniture: (7 Day Window)
Paris Mirror: (14 Day Window – cannot be returned once installed)
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Personal hygiene products such as, but not limited to, bidets and toilets cannot be returned due to health restrictions once they’ve been opened and/or installed. Please contact the manufacturer for any issues past the return window.
We've chosen a select number of Bidets for an exclusive 30 Day Risk Free Trial. Click here to learn more details.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and there may be a charge for original shipping cost. Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order.
All tubs and steam showers must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the tub and/or steam shower accepts full responsibility and liability for its proper use, operation, and installation. These units are not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify Off Trail Publishing LLC from any actions, lawsuits, judgments, or liability claims arising from the use of these products. Off Trail Publishing LLC is not responsible for any liability or losses accruing from plumbing or electrical installation.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
If a customer purchases any steam shower unit or bathtub that does not pass inspection, we will allow returns subject to the following conditions. You will be able to return the unit for purchase price of unit, less the original shipping fee, return shipping fee, and less a restocking fee of 15% if the unit is in the original packaging. If the steam shower unit or bathtub was opened, or opened and assembled, a 25% restocking fee will apply.